The Maureen and Mike Mansfield Library at The University of Montana will be surveying users about overall satisfaction with library services and collections during October.
UM students, faculty members and staff will be randomly selected to receive the Web survey, LibQual+. Survey participants will be eligible to win one of four $50 gift certificates to The Bookstore at UM.
Based on consumer surveys used in business, LibQual+ grew from a research and development project of the Association of Research Libraries to a standard tool used to define and measure library service quality across institutions. Survey participants are asked to measure the library services relative to their expectations. An opportunity for open comment also is provided. Libraries use information from the survey to initiate a variety of corrective actions to provide services that are more closely aligned with user expectations.
More than 300 academic libraries across the nation will participate in the survey this year. Results also will allow comparisons of service quality among peer institutions to develop benchmarks and understanding of best practices. The ultimate goal is improve services to help library users reach their learning and research objectives.
The Mansfield Library will be surveying users about overall satisfaction with library services and collections during October.