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LibQUAL+ Survey

9 April 2010 by Kate Zoellner

The library just completed conducting an online service quality survey, LibQUAL+. As we plan for the future of Mansfield Library it is essential that we understand your perceptions and expectations of the Library so that we can provide the services and resources needed for you to be successful. Over 4,000 University members were randomly selected to respond to the survey.

Mansfield Library is one of over 1,000 libraries that have taken part in the LibQUAL+ survey that was developed by the Association of Research Libraries. The Mansfield Library participated in LibQUAL+ in 2003 and 2006 and we made several improvements based on the results including extending library hours and increasing our electronic resources.

Results from the LibQUAL+ survey the  library conducted in 2003 and 2006 can be found on our website at: http://www.lib.umt.edu/assessment. The results from the survey responses this Spring will be made available to the University community in the fall. You can find out more about the survey online at http://www.libqual.org/.

Individuals who were not randomly selected to participate in the survey but would like to provide feedback to the library are encouraged to fill out the library’s comments form online at http://forms.lib.umt.edu/forms/suggest/suggestform.htm.

Contact Kate Zoellner at 243-4421 or email DeanBonnieAllen@mail.lib.umt.edu with questions.

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4 Responses to “LibQUAL+ Survey”

  1. Michael Says:

    I am so frustrated by the fact that you have it made it nearly impossible for students or researchers to search multiple databases simultaneously. I really enjoyed being able to search jstor, anthrosource, cambridge online journals, etc. to quickly comb through as many different sources for information related to subjects I am researching.

    Your current user interface makes an already tiresome process even more frustrating and I wish you wouldn’t have changed your website.

    sigh.

  2. mstark Says:

    Thanks for the comment, Michael. We really appreciate you taking the time to share your thoughts with us. The new search feature works in a different way, so rather than searching discrete databases, it is searching across nearly everything we own. It is more comprehensive, and faster, than our old search. The advanced searching offers the ability to limit to particular results by publication type, language, etc., which should help get you to the kinds of results you expect. We would be happy to demonstrate the features of the new search to you. Stop by the Reference Desk when it’s convenient and we’ll happily take you through it. Thanks again.

  3. Sean Says:

    With all due respect, the gentleman above recommended a slight change, and rather than addressing his concerns you simply rebuffed and scorned him. Perhaps others would be more inclined to offer their feedback if you actually demonstrated the ability to treat us like informed, responsible individuals rather than clueless children. Obviously Michael does not want to be tutored in the current system, he wants it improved. I would recommend that if the library wishes to remain a valuable resource, that it cease unnecessarily defending itself against the honest, and well-reasoned criticisms of its clients.

  4. katez Says:

    Thank you for your comments, Sean. We at the library believe that our users are informed and responsible individuals and greatly appreciate and consider their feedback. It was not our intent to rebuff or scorn anyone, I’m sorry that the response we provided came across in that way.

    The input we at the library receive from our users is welcomed and greatly appreciated as it helps us improve our services to meet our users’ needs. As the library makes decisions about our user interfaces we will take into consideration the feedback that Michael provided.

    Thank you again for your comments.

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